Refund policy

ONLINE RETURNS

General Conditions Applicable to Returns

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked" free-returns policy which allows you to return delivered items to us for any reason up to 14 days after the delivery of your Order, free of charge.
In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 14 days of Order receipt with the following conditions:

  • Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents). Shoes must be in brand-new condition and without any damage.
  • Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned.
  • The return must be accompanied by the original Order confirmation.
  • Items purchased on sale or promotion are not eligible for refunds or returns.

Returns Process

Items can be returned by arranging collection from your delivery address by either:

  • contacting us by calling our UAE toll free number +971 54 237 7515;
  • logging into the My Account/Order History section of the Summer Salt Website.

Refund Process

Refunds will only be processed after the item/s returned have been approved. Once approved, the full face value of the returned undamaged items will be refunded as store credit only, (excluding, where applicable, the original delivery charges and cash handling fees).

Your refund will be processed via the following methods:

  • If you opt for store credit, the full refund value will be credited to your Summer Salt account after the item/s returned have been approved, which can be used for future purchases on Summer Salt without any time limit. Therefore, you will not see a refund on your bank statement as the refund value will not be transferred to your issuing debit or credit card bank.
  • If you have paid using Tabby, your refund will be processed in accordance with the vendor's terms and conditions.

Item Return Policies

Damaged Goods and Incorrectly-Fulfilled Orders
If you receive an item that is damaged or not the product you ordered, please arrange for return of the item to us using the Returns Process above. The item must be returned in the same condition you received it in within 30 days of receipt to qualify for a full refund. Where applicable, the refund will include the original Order delivery charges, cash-handling fees, taxes and any duties. Replacements may be available depending on stock. If an item has a manufacturing defect, it may also benefit from a manufacturer’s defects warranty. If you believe your item is defective, please call us on our UAE toll-free number at +971 54 237 7515.

Unclaimed & Non-Responsive Order

For any orders, customized or made-to-order items, customers are required to confirm delivery or collection details and settle any remaining balance within 30 days from the date the order is completed.

If the customer remains unresponsive despite multiple contact attempts, the order will be considered abandoned. The company reserves the right, at its sole discretion, to release, donate, repurpose, or otherwise dispose of the item without further obligation or liability.

Deposits and prior payments made toward customized orders are non-refundable.


Packaging

Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.

Pre-Order Items

Returns are only available within 14 days of receiving the order. All refunds for any Pre-Order item will be refunded as store credit only. Please get in touch with our Customer Service representatives if you have any questions or concerns.

Exchanges

Items can be exchanged by arranging collection from your delivery address and the following conditions apply:

  • You can exchange an item for a different size only if it's the same product.
  • Exchange is not eligible for customized product.
  • The exchange order is only created after the return is approved.
  • If there are technical issues during order creation after the return, the customer will get store credits regardless of the original payment method.
  • Exchanges are only for eligible items with the same price, located in the same warehouse, and must be returnable.
  • Orders placed using coupon codes will not be eligible for exchange.

Note: This feature is only available for UAE customers who are eligible for Size exchange as per above conditions.

We pride ourselves on the highest quality, luxury product at Summer Salt. So, if your product is damaged or has a fault, we want to know about it. Please contact our customer care team from 10am-10pm on our UAE toll free number +971 54 237 7515, email info@summer-salt.ae.

We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under UAE law.